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Human factors in network management

News date: 
Mon, 2011-11-14

As part of the the Fifth International Conference on Advances in Computer-Human Interactions (ACHI), which took place January 30 - February 4, 2012 at Valencia, Spain the following paper has been submitted:

Liinasuo, M., Aaltonen, I., Karvonen, H., Fuentes, B. & Castro, A. 2012. Human Operator Perspective to Autonomic Network Management

The paper can be directly accessed here.



Autonomic Communications is a promising approach for the management of future networks, based on providing self-management and other self-x capabilities to the network elements. Network Governance approach aims to develop new methods for operators to efficiently manage this intelligent infrastructure, ensuring human-to-network communication. This paper presents an interview-based analysis of the expertise of human network operators in their network management activity and the derived requirements for the governance of a self-managed network from a human point of view. The requirements cover the aspects of trust, division of labor between human operators and self-x functionalities, self-x design and human-to-network interface.